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Are You a Knowledge Worker?
Susan Aaron
In the '50s, management guru Peter Drucker introduced the term knowledge worker to describe a rapidly growing subset of the workforce. According to whatis.com, a knowledge worker is, "anyone who works for a living at the tasks of developing or using knowledge."
That's a good but very broad definition of a sophisticated concept. To sort out whether you are a knowledge worker, answer the questions below to see where you fit. To develop the answers, MonsterLearning talked with Mike Rusiello, president and CEO of Brainbench. He created the online certification service to help educate knowledge workers.
You work with information. But what do you really do with it?
If you create, transform or repackage information, you're a knowledge worker. One of the key themes of knowledge work is that it's defined by results.
"Data entry is not knowledge work.бн You're dealing with information, but the structure of the information doesn't change," says Rusiello. Lawyers, on the other hand, take information in the form of laws and cases and apply that information to new cases.
What don't you do?
"The dominant type of occupation has gone from farm laborer, to blue collar worker, to white collar worker, to knowledge worker."
How stable is your job?
Instability is one of the determining factors of a knowledge economy. In a 1993 article, Drucker explained that 30 or so years ago he "began to counsel that [companies] should build organized abandonment into [their] system. It follows the old line that it makes more sense for you to make obsolete your own products than to wait for the competitor to do it."
New products demand new knowledge. You're a knowledge worker if prior qualifications for your job are no longer valid.
Does your boss know exactly what you do?
"A knowledge worker is someone who, by definition, knows more about what he does on a day-to-day basis than his boss," explains Rusiello. The reason for this is the pace of change in your industry and particular profession.
If you were promoted tomorrow, how soon would you be unable to fill in for someone in your old job?
Again, knowledge workers have to keep up with so much new material that stepping outside of their field would quickly make them obsolete. Just like walking alongside something on a conveyer belt -- if you stop, you'll fall behind.
Do you need to learn continuously to keep your job?
Being a knowledge worker "demands an attitude of continuous learning. You have to expect you'll need new knowledge" to do your job a month from now.
Do you and your peers have traditional educational backgrounds?
Not too long ago, the norm was to complete your education by your mid-20s, but now "there's certainly an attitude that it's never too late to take your education to the next level," Rusiello says. There's also an explosion of nondegree education. Your job may require a new skill that can be picked up from a book, a week-long course or "certification programs that speak to describing your knowledge in a more granulated way."
Are you rewarded for what you know, or for what you've done?
Knowledge workers are skilled and know a lot about their industries, but they're valued for what they accomplish. If your manager isn't completely aware of everything you do, he can only judge you on results. A Webmaster who develops a site for a manager who doesn't know how to code will be judged on the final result -- the site -- not the elegance of the code.
Does your job involve repetition?
Repetition is not a knowledge worker word. If you've done the same thing every day since you were initially trained, you aren't a knowledge worker.
Why is it so important to know if you're a knowledge worker? If you're a knowledge worker, you should be alert to the behaviors you need to adopt in order to remain employed -- namely, staying informed and freshly skilled.
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