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Bringing people,
learning, and technology together.
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Skills Everyone Needs Today |
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Susan Aaron
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In order to
become an expert, you must first master the basics. So
what are the basic skills in today's workplace? Roberta
Chinsky Matuson, principal of Human Resource Solutions,
a human resource consulting firm in Massachusetts, and
Sheri Mullen, an independent human resources manager,
lay out the basic skills today's worker should have.
Write Away
Matuson and Mullen both stress the need for good writing
skills. Mullen notes that writing is important at every
stage of employment. "Being able to write well is the
only way you're going to get yourself in front of an
interviewer," she says. "As you get higher in the food
chain, (writing) becomes a discriminator."
But how do you know if your writing skills need work?
Try sending a short report to trusted friends and ask
for their candid opinion, suggests Matuson. Did you get
the point across? Was it easy to understand? Did they
find any grammatical or spelling errors? If your writing
skills need help, take a course. Try a local community
college, suggests Matuson.
You can also use reference guides such as the classic
Elements of Style and The Gregg Reference Manual to
brush up on your skills.
Assist Yourself
Once upon a time, people had personal secretaries and
then office assistants; now there's typically one
assistant providing supoort for many people. "The days
of having your own secretary are long gone," says
Matuson. Older workers especially "need to be able to
show employers that they're not afrAid to get their
hands dirty" with office tasks. This means learning how
to type quickly and well, how to use the fax machine and
copier, and understanding how office computer components
fit together.
Be Software Savvy
The programs ("applications" in software parlance) in
Microsoft Office are nearly ubiquitous. Learn how to
turn Word from a typewriter with a screen into a
time-saving tool with a little training. Matuson advises
simply exploring the software. How-to manuals and
classes for basic software are easy to find. One
inexpensive option: Night classes with a local
continuing-education provider. Try to understand the
program's usage style or menu. "A lot of (programs)
build on each other," says Matuson. "If you know one,
it's easy to learn another."
Find Your Way Around
Workplaces rearrange themselves around technologies. For
jobs that deal with information, Mullin notes, employers
expect employees will be able to find information online
quickly and easily. Get started by going to a Search
site such as Google and practice Searching. Then explore
the advanced Search options.
Say What You Mean
Whether in an interview, a meeting or simply working
with colleagues, you will improve your prospects if you
can present yourself effectively. According to Mullin,
presentation is "a skill that people generally don't
think about or worry about. But then, when they get up
to do a presentation or run a meeting, they're
horrible."
Mullin suggests joining Toastmasters International. This
group's experts, in addition to assessing your overall
communication style, will count your "ums" and time how
quickly you can get your point across. Dale Carnegie is
another organization concerned with presentations
skills.
Knowing these essentials won't land you in the corner
office, but a grasp of the basics will help you get in
the door, get hired and succeed on the job. |
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